We pride ourselves on offering the very best customer service possible.
1. Formation of contract
Your order represents a binding offer for us to conclude a contract with you. We may accept this offer by sending you an order acceptance email or by delivering the goods that you ordered. You will receive initial confirmation of receipt of your order by email to the email address provided by you (order confirmation). However, a purchase agreement only arises when our order acceptance email is sent or upon delivery of the goods ordered. When ordering via our online shop, the ordering process comprises four steps. In the first step, you select the goods that you would like to purchase. In the second step, you enter your customer information, including the billing address and the delivery address if different from the billing address. In the third step, you choose your payment method. During the last step of the ordering process, you can review all of the information that you have entered (e.g. name, address, payment method, items ordered) and correct this information as needed, before submitting your order to us by clicking ‘Place order’.
2. Storage of the contract text
We store the contract text for your order. You can print out this text before submitting your order by clicking ‘Print’ during the last step of the ordering process. We will also send you an order confirmation and an order acceptance email to the email address provided, containing full details of your order and our General Terms and Conditions.
3. Reservation of ownership
The delivered goods remain our property until full payment has been received for all amounts due.
4. Prices, shipping costs, return shipping costs in the event of withdrawal
All prices are final prices, inclusive of statutory sales tax. Please note that should you exercise a right of withdrawal, the customer is responsible for return shipping costs, regardless of the value of the goods.
You have the right to withdraw from this contract within 14 days without giving a reason. The 14-day withdrawal period starts from the date on which you or a third party specified by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must notify us (email@example.com) by means of a clear declaration (e.g. a letter sent by mail, fax or email) of your decision to withdraw from this contract. You may use the attached withdrawal form template for this purpose, but this is not mandatory. The withdrawal deadline is deemed to have been met if the notification of exercise of the right of withdrawal is sent prior to expiration of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall refund all payments that we have received from you, without delay and within a maximum of 14 days of receipt of notification of your withdrawal from the contract, with the exception of additional costs incurred as a result of you choosing an alternative shipping method to the method offered by us. Unless expressly agreed otherwise, we will make this repayment using the payment method that you used for the original transaction; you will never be charged a fee for this repayment. We may withhold the reimbursement until the goods have been returned to us or until you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back the goods or hand them over to us within 14 days from the day on which you communicate your withdrawal from this contract to us. All products returned should be in original condition. The FabRap product envelope that you have received along with the product is also part of the product, and should be returned with the FabRap itself. Please kindly return the FabRap including the envelope when returning the product to us. The deadline is deemed to have been met if you send the goods within the 14-day period. You will bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods where this diminished value is as a result of handling beyond that necessary to ascertain the quality, nature and functioning of the goods.
Withdrawal form template(If you would like to withdraw from the contract, please fill out this form and send it back.) - To FabRap™ Hema Kumar Untere Bündt 8 78465 Konstanz Germany Email: firstname.lastname@example.org
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper)
- Date(*) Delete as applicable.
6. Terms of delivery
The delivery periods specified on the offer start upon receipt of payment. In case of delivery on account or payment by direct debit, the delivery periods start from the acceptance of the contract by the company. We deliver to 24 countries worldwide including all of Europe, Switzerland, United Kingdom, United Arab Emirates, Australia, Singapore, Russian Federation, New Zealand, Saudi Arabia, Iraq, Jordan, India, Sri Lanka, Canada, Ireland, South Africa, Indonesia, United States.
7. Payment terms
Payment can be made by PayPal, credit card (Visa, Amercian Express or Mastercard).
We reserve the right to refuse certain payment methods. The invoice amount must be paid to our account when the order is made. All payments are to be made in Euros.
The warranty is based on statutory provisions.
9. Data protection
During the initiation, conclusion, execution and rescission of a purchase agreement, we collect, store and process data in accordance with legal regulations. When you visit our website, the IP address currently used by your PC, the date and time, your browser and the operating system on your PC, as well as the pages that you view, are logged. However, this information does not enable inferences to be drawn regarding your personal data and is not intended to be used for this purpose. Personal data that you share with us, such as when placing an order or by email (e.g. name and contact information), will be used only for correspondence with you and will only be processed for the purpose for which the data was provided. Your data is shared with the shipping company engaged to deliver your goods only to the extent necessary for the delivery. We share your payment data with the credit institution responsible for processing payments. We shall not otherwise pass on your personal data to third parties, unless we are legally obligated to do so or you have provided your express consent. Should we engage the services of a third party for the implementation and execution of processing operations, the provisions of the German Federal Data Protection Act (‘Bundesdatenschutzgesetz’) will be observed.
Duration of storage
Personal data that has been communicated to us via our website is only stored until the purpose for which it was provided to us has been fulfilled. Where retention periods are stipulated by the provisions of commercial and tax law, the storage period for certain data may be up to 10 years.
If you no longer agree to the storage of your personal data or if this data is no longer correct, we will, upon receiving instruction to do so, arrange for your data to be deleted, corrected or blocked in accordance with statutory provisions. Free information on all personal data relating to you that we have stored is available on request. If you have any questions regarding the collection, processing or use of your personal data, or for information, correction, blocking or deletion of your data, please contact email@example.com or:FabRap™ Hema Kumar Untere Bündt 8 78465 Konstanz Germany
Links to other websites
Where our website refers to or links to external websites, we offer no guarantee and accept no liability for the accuracy and completeness of the content or for data security on these websites. We have no influence on compliance with data protection regulations by third parties, and you should therefore check their separate privacy statements.
10. Applicable law
German law applies exclusively. This choice of law applies to consumers only insofar as this does not limit any mandatory rules of the law of the consumer’s country of residence or usual abode.
In the Press…
We plant 1 tree for every order made with the help of C-Free, our certified Tree Planting Partner!
1 Order = 1 Tree
FabRap™ HQ, Untere Bündt 8, 78465 Konstanz, Germany firstname.lastname@example.org